Privacy Policy

Effective Date: September 2, 2026

Last Updated: September 2, 2026

Account Deletion Request (Required for Google Play)

This section explains how users of the ELEVO app (developer: ElevoCharge) can request deletion of their app account and associated data. You can use this page without signing in to the App.

How to request account deletion (web / email)

1. Send an email to info@elevocharge.com.
2. Use the subject line: ELEVO Account Deletion Request.
3. In the email body, include:

• The email address and/or phone number registered with your ELEVO account;
• A clear statement that you want your ELEVO account permanently deleted;
• Optional: 设备序列号 (device serial number) bound to the account (to help us verify ownership).

1. We will verify that you are the account owner (for example by confirming a code sent to your registered email/phone, or by asking reasonable verification questions). We do not require you to reinstall or open the App to start this request.
2. After verification, we will process your request and confirm by email.

How to request account deletion in the App

• Open ELEVO → go to Mine / Profile → choose Delete Account / 注销账号 (wording may vary by language) and follow the on-screen confirmation.
• If you cannot access the App, use the email method above.

What we delete

Upon a verified account deletion request, we delete or irreversibly anonymize personal data associated with your ELEVO app account, including for example:

• Account profile (registered email/phone, display name, avatar);
• Login credentials and session tokens;
• Vehicle profiles you created;
• Device binding relationships and user-linked charger settings under your account;
• In-App customer support message history tied to your account (where stored by us);
• User-linked charging statistics and operation records that are not legally required to retain.

Account deletion is permanent. After completion you will need to register again to use ELEVO.

What we may retain (and why)

• Legal / regulatory records: information we must keep under applicable law (for example warranty, tax, or dispute records) for the legally required period;
• Security & fraud prevention: limited logs needed to prevent abuse, investigate security incidents, or comply with law enforcement requests;
• Aggregated / anonymized data: statistics that no longer identify you.

Retained data is not used to restore your deleted account for normal App use.

Processing time

We aim to complete verified deletion requests within 30 days (sooner when practicable). If more time is needed due to legal or technical complexity, we will tell you.

Support contact

Account deletion & privacy: info@elevocharge.com

Request Data Deletion Without Deleting Your Account (Google Play — Delete Data URL)

This section is for users of the ELEVO app (developer: ElevoCharge) who want some or all of their personal data deleted without deleting their entire ELEVO account. You do not need to open or reinstall the App to start this request.

How to request data deletion by email

1. Send an email to info@elevocharge.com.
2. Use the subject line: ELEVO Data Deletion Request.
3. In the email body, please include:

• Your registered ELEVO email address and/or phone number;
• A clear description of what you want deleted, for example:
• profile photo / display name only;
• vehicle information;
• customer support chat history;
• charging history / statistics linked to your account;
• or “all personal data that can be deleted while keeping my account”;
• Confirmation that you are not requesting full account closure (if you want full account deletion, use the Account Deletion Request section instead).

1. We will verify that you own the account (for example by sending a confirmation code to your registered email/phone).
2. After verification, we will process the request and email you when it is completed.

What we can delete (examples)

• Optional profile details (display name, avatar) you no longer want stored;
• Vehicle brand/model records you added;
• In-App customer support messages and attachments we store;
• User-linked charging statistics / operation history that are not required for ongoing service of your remaining account;
• Other personal data you identify, where deletion is technically feasible and not blocked by law.

What we may keep (and why)

• Account essentials needed to keep your account working (e.g. login identifier, authentication credentials, security tokens) if you choose not to delete the account;
• Active device bindings required to continue controlling chargers linked to the account (unless you also ask us to unbind specific devices);
• Legal / warranty / regulatory records we must retain for the period required by law;
• Security and fraud-prevention logs for a limited time;
• Aggregated or anonymized data that no longer identifies you.

Where data must be retained, we will tell you which categories remain and the approximate retention period when we reply.

Processing time

We aim to complete verified data-deletion requests within 30 days. If more time is required, we will notify you by email.

Difference from account deletion

• Data deletion (this section): remove selected or eligible personal data; your ELEVO account can remain active.
• Account deletion: permanently close the account and delete or anonymize account-associated data — see Account Deletion Request.

Contact

Data deletion requests: info@elevocharge.com

This Privacy Policy explains how ElevoCharge (“ELEVO”, “we”, “us”) collects, uses, discloses, and protects personal information when you use the ELEVO mobile application and related services for smart EV charger management.

1. Who We Are

Data Controller: ElevoCharge

Address: Please contact info@elevocharge.com for the registered business address.

Privacy contact: info@elevocharge.com

Support: info@elevocharge.com

App services / API: https://api.elevocharge.com/

2. Scope

This Policy applies to the ELEVO iOS and Android Apps and associated online services. It does not cover third-party websites, stores, or platforms (Apple App Store, Google Play) that have their own policies.

3. Summary of Data We Collect

Depending on how you use the App, we may process: account credentials (email/phone), profile data, vehicle information, charger identifiers and telemetry, charging session records, warranty/support content, device diagnostics, and permission-based data (Bluetooth, location for provisioning, camera/photos when you use those features). Details are described under Information Collection.

4. How We Use Data

We use data to provide charger binding and control, account services, statistics, warranty/support, security, and legal compliance. We do not sell personal information. We do not use sensitive device permissions for third-party advertising. See Information Usage.

5. Permissions

• Bluetooth / Nearby devices: find and connect to your charger.
• Location: required by mobile OS for Wi‑Fi/BLE provisioning workflows; not used for ads.
• Camera / Photos: QR scanning and user-selected uploads.
• Notifications: charging and device alerts.

You can refuse or revoke permissions; related features may be limited.

6. Sharing

We share data with processors (cloud, IoT connectivity, push, support tools) under contracts; with identity providers you choose; and when legally required. See Information Usage.

7. Your Rights & Settings

For deleting data without closing your account, see Request Data Deletion. For full account deletion, use Account Deletion Request or email info@elevocharge.com. You may also access, correct, delete, export, or restrict certain data, and manage permissions in system settings. California and EEA/UK users have additional rights described under Information Setting. Contact info@elevocharge.com.

8. Security & Retention

We apply technical and organizational security measures and retain data only as needed for service, warranty, security, and legal purposes. See Security Measures.

9. International Users

If you access the App from outside the country where our servers are located, your information may be transferred internationally with appropriate safeguards where required.

10. Children’s Privacy

The App is intended for adults and is not directed to children under 13 (or the age required in your country). We do not knowingly collect children’s personal information.

11. Changes

We may update this Policy to reflect product or legal changes. Material updates will be notified in the App or by other reasonable means. Continued use after the effective date constitutes acceptance where permitted by law. For material changes requiring consent, we will ask again before processing.

12. Apple App Store & Google Play Disclosures

Our App Store Privacy Nutrition Labels and Google Play Data Safety form are intended to be consistent with this Policy. If there is a conflict due to platform formatting limits, this Policy and in-App disclosures control for legal purposes; please contact us if you notice inconsistencies.

13. Contact

For privacy requests, questions, or complaints: info@elevocharge.com

ElevoCharge, Please contact info@elevocharge.com for the registered business address.

This Policy should be read together with the in-App User Service Agreement sections (Information Collection, Information Usage, Information Setting, and Security Measures).